Today's leading coffee shops don't accept old traditional ways of serving coffee. Lately more than 8000 coffee shops across the country created unique experiences for their customers with their own mobile ordering apps. Mobile apps allows coffee shops to further invest in the customer experience by increasing their communication channel with their customers and giving them a convenient way to place an order whenever they need it.
Community Building for Coffee Shops
Coffee shops are community hubs so why do so many coffee shops join the trend of mobile apps? From better communication to better customer experience here are the reasons for having a mobile app:
- Communicate better - coffee shop owners are seeking a direct way to communicate with their community, without filters and without being required to pay for every message. With a mobile app you can send push notifications that can directly get your community's attention. Messages, events, promotions and even empowering quotes.
- Improve stickiness - turning a customer into a loyal customer is a virtue that any coffee business has to achieve. With the right tools just like a mobile app you can make sure first time customers have your business on the top of their mind for the next time.
- Give better experience - truth is that people hate standing in line and even waiting for their food to be ready. With the "order ahead" feature of a mobile app this creates a daily routine to place an order in a quicker time.
Best Coffee Shop Mobile Ordering App Experience
So what makes coffee shops unique with a mobile ordering app?
- Always on your customer's phone - Once a mobile app icon is installed to your customer's phone they get a daily exposure to it. This becomes their "Go-to" for their coffee routine.
- Convenient way to place an order - Count how many steps are required to place an order for your most popular product. The friction that users have to go through from downloading the app until order is placed is critical. If it's around 5-6 clicks this make sense!
- Digital wallets - More than 83% of customers prefer to pay on their phone if asked. This is why Apple Pay and Google Pay are integrated to the mobile app for quick ordering. It's a native experience that is required for mobile users.
- Loyalty & rewards - The best mobile apps create a memorable customer journey. So if your users are triggered to operate the app again this is a huge plus. This is why you want to add the loyalty right in the first purchase. A lot of customers want to understand the rewards if they get your products regularly. A mobile app is the right place to explain how to view this information.
- Strong brand colors - If you have theme colors and images that can be identified with your business, the app is the right place to use it.
- Integrated delivery - Users want the convenience of ordering a delivery from you. The app is a great integrated way to provide this experience. You can also use integrated 3rd party deliveries like Doordash for this end.
- Find the nearest location - When 70% of your customers use mobile on the go, it's important to have an easy way to find your locations in an easy way. Add a map and an easy way to navigate to your locations.
- Communication channel - Push notifications and instant messages are the key to keep your community connected. This is how mobile apps are really superior to any other channel.
- Unique coffee images - Your customers want to see how unique you are and images make it easy for them to decide if they want to consume your coffee, cookie or any other product. The mobile ordering layout allows you to showcase your products in the best way.
- Your story - Adding the story about your community and business in the app is a great way to add content and emotional attachment to your app. We see many coffee businesses add details about their community, founding cause and even the business owner who leads the store.
- Out of the box promotion tools - Mobile apps are able to "promote" itself. Because it can be embedded in many places like your website, Instagram, or in-store signage, this is an opportunity for you to talk about your service.
1. Coffeeholic House: Amazing store listing experience
Coffeeholic House mobile app link
Coffeeholic House is Seattle's first Vietnamese-centered coffee shop. Their coffee attracts young customers and their mobile app store listing is unique with a number of images showing their apps screens.
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Always on their customers' phone - once a mobile app is installed to your customer's phone they get a daily exposure to it. This becomes their "Go-to" for their coffee routine. |
Coffeeholic House realized how long queues could lead to customers leaving their stores because of prolonged waiting times. Using the mobile app to their benefit, Coffeeholic House introduced the Order Ahead feature. The idea of being served the moment you reach their shops changed the game for their customers, as they can now place an order while they are en route to the shop and have their hands filled with coffee instantly as they arrive.
The mobile app is adored by over 10,000 users in the city because of Order-Ahead and similar customer-friendly features. This is made clear by the owner Chen, who shared that consumers uploaded the app for later use. It exemplifies how mobile ordering apps for coffee shops can make your business boom.
2. Coffee House Five: Super convenient way to order
Coffee House Five mobile app link
Coffee House Five serves a number of different brews that have light, medium, and dark bodies, along with different background notes. Jesse, the owner, was working at a coffee shop while attending school at Rutgers University Camden. He learned the coffee shop trade from some great friends that allowed him to fall in love with coffee and the coffee shop environment.
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Convenient way to place an order - count how many steps are required to place an order for your most popular product. The friction that users have to go through from downloading the app until the order is placed is critical. If it's around 5-6 clicks this makes sense. |
Maintaining customer loyalty is a dream for any business. Their rewards program rewards their customers from time to time for their purchases. All of the above rewards are accumulated using their app, and once again, we see the coffee brand using their mobile app to boost customer interaction every day on their phones.
3. Country Donuts: Easy Payment with Apple Pay
Country Donuts mobile app link
The Country Donuts app is a convenient way to pay in store or skip the line and order ahead. Rewards are built right in, so you'll collect Stars and start earning free drinks and food with every purchase.
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Digital wallets - More than 83% of customers prefer to pay on their phone if asked. This is why Apple Pay and Google Pay are integrated to the mobile app for quick ordering. It's a native experience that is required for mobile users. |
4. Kino's Coffee : Unique food photos
By providing a service that reminds you of home, Kino’s Coffee has managed to bring the people of Cissna Park closer. Their coffee shop has used their mobile app to build community for the 800 residents living in the town.
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Unique coffee images - Your customers want to see how unique you are and images make it easy for them to decide if they want to consume your coffee, cookie or any other product. The mobile ordering layout allows you to show it in the best way. |
By introducing a mobile ordering app, they stay connected to their community with push notifications. Using the delivery feature, Kino’s delivers coffee from the shop to the customer’s doorstep in a matter of minutes. Thanks to delivery feature in their own mobile app, Kino’s has established an element of trust between their shop and the community.
5. Almost Heaven Desserts: Easy to understand loyalty & rewards
Almost Heaven Desserts mobile app link
Established in 2016, Almost Heaven Desserts is Family Owned and operated. Providing the Pacific Northwest with WORLD CLASS Coffee, and ONE OF A KIND house made Breakfast Bagels.
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Loyalty & rewards - the best mobile apps create a memorable customer journey. So if you users are triggered to operate the app again this is a huge plus. This is why you want to add the loyalty right in the first purchase. A lot of customers want to understand the rewards if they get your products regularly. A mobile app is the right place to explain how to view this information. |
Almost Heaven Desserts puts customer loyalty before anything. Their unique sasquatch-themed rewards and loyalty program has helped Almost Heaven Desserts Community expand to their second store in the past few months. Almost Heaven Desserts awards customers with 1 Squatch Buck upon every purchase they make, with $1 being the minimum purchase. When customers gather enough Squatch Bucks, they can redeem the currency for a free coffee. With their Square Loyalty program automatically integrated to their Orda mobile app, Almost Heaven Desserts stays connected with every customer on their phone home screen. A report shows that 90% of the customers are likely to reorder from a coffee shop with a loyalty program saved to their phone. Suddenly it all makes sense.
6. Collective Coffee: Community with direct channel
Collective Coffee mobile app link
Collective is a mobile cart that focuses on bringing specialty coffee to people right where they are through its catering service and local pop-ups. At every event,they provide a full espresso bar that serves lattes, cold drinks, batch brews, and pour-overs. They value the coffee process, and make every drink with intentionality for consumers to have an enjoyable and memorable experience.
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Communication channel - Push notifications and instant messages are the key to keep your community connected. This is how mobile apps are really superior to any other way. |
Collective Coffee shares its compassionate story on its mobile app using the "Your Story" feature enabled using Orda. Collective Coffee uses this feature to highlight its story as a popup in the app to welcome its customers to acquaint them with their story.
Every time the customers purchase something in the app, they feel themselves being a part of something bigger. This further creates loyalty.
7. Manhattan Bagel : Community with direct channel
Manhattan Bagel mobile app link
Manhattan Bagel is a mobile cart that focuses on bringing specialty coffee to people right where they are through its catering service and local pop-ups. At every event,they provide a full espresso bar that serves lattes, cold drinks, batch brews, and pour-overs. They value the coffee process, and make every drink with intentionality for consumers to have an enjoyable and memorable experience.
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Communication channel - Push notifications and instant messages are the key to keep your community connected. This is how mobile apps are really superior to any other way. |
Manhattan Bagel Coffee shares its compassionate story on its mobile app using the "Your Story" feature enabled using Orda. Manhattan Bagel Coffee uses this feature to highlight its story as a popup in the app to welcome its customers to acquaint them with their story.
Every time the customers purchase something in the app, they feel themselves being a part of something bigger. This further creates loyalty.
8. Barrow & Bear: Mobile App to Raise Support for Female and Minority-Owned Businesses.
When customers understand the character and impact of female and minority- owned businesses, it contributes to creating environments to help more entrepreneurs start up and scale up their businesses. This is exactly where Barrow & Bear comes in. A Latina-owned coffee bar that shined bright after setting up its mobile app with Square Loyalty rewards integrated for their customers.
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Adding the story about your community and business in the app is a great way to add content and emotional attachment to your app. We see many businesses add details about their community, founding cause and even the business owner who leads the store. |
9. Brewja Coffee - find us... quickly
Brewja Coffee, based in Arkansas, made it easier for its customers to locate their shops. By taking the navigational aspect up a notch, Brewja Coffee customers can now locate the closest store and travel there conveniently using their mobile ordering app. Mistakes are reduced by ensuring customers choose the right store. The ability to view all locations on a map became a necessity as their chain grew from one to four locations in the past year with the help of their mobile ordering app by Orda.
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Find the nearest location - when 70% of your customers use mobile on the go, it's important to have an easy way to find your locations in an easy way. Add a map and an easy way to navigate to your locations. |
The brand has gained an excellent social media presence on Facebook and Instagram, with positive feedback on the mobile app.
10. Leaves 'n Beans Coffee - Delivery enabled!
Leaves 'n Beans mobile app link
For coffee enthusiasts you can find Leaves 'n Beans Coffee, expertly roasted by coffee lovers for coffee lovers. They recently added Doordash integration to allow you to get your coffee delivered.
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Integrated delivery - Users want the convenience of ordering a delivery from you. The app is a great integrated way to provide this experience. You can also use integrated 3rd party deliveries like Doordash for this end. |
With this feature, Leaves 'n Beans Coffee now has greater control over its delivery settings. It can choose the service fee and deliver in a wider range of locations.
Summary
Creating a mobile ordering app for coffee shop has become easy and affordable since Orda has been around. Your coffee shop can create your Square-integrated mobile ordering app by simply dragging and dropping elements and customizing your unique app with third party integrations like DoorDash and Instagram. But an elegant front-end design is not all that your mobile app should have. You can implement an app structure based on features that benefit your customers, such as loyalty, secure payments using a digital wallet, Apple Pay, Google Pay, and saved credit card on file, order ahead or delivery support, and much more.
A mobile ordering app for coffee shops is an asset that adds value to your store. Gone are the days when to develop an application, you would have to seek the expertise of an expensive professional. Today you can launch your coffee shop mobile app to increase sales and grow your community with Orda by your side. Visit coffee.getorda.com to launch your mobile ordering app for your coffee shop like the 10 examples in this article.
Table Of Contents
- Community Building for Coffee Shops
- Best Coffee Shop Mobile Ordering App Experience
- 1. Coffeeholic House: Amazing store listing experience
- 2. Coffee House Five: Super convenient way to order
- 3. Country Donuts: Easy Payment with Apple Pay
- 4. Kino's Coffee : Unique food photos
- 5. Almost Heaven Desserts: Easy to understand loyalty & rewards
- 6. Collective Coffee: Community with direct channel
- 7. Manhattan Bagel : Community with direct channel
- 8. Barrow & Bear: Mobile App to Raise Support for Female and Minority-Owned Businesses.
- 9. Brewja Coffee - find us... quickly
- 10. Leaves 'n Beans Coffee - Delivery enabled!
- Summary
